Shipping Policy

Echo Jewels (“we” and “us”) is the operator of (https://echojewels.in)
(“Echo Jewels). By placing an order through this Website you will be agreeing to
the terms below. These are provided to ensure both parties are aware of and
agree upon this arrangement to mutually protect and set expectations on our
service.

1. General
Subject to stock availability. We try to maintain accurate stock counts on our
website but from time-to-time there may be a stock discrepancy and we will not
be able to fulfill all your items at time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the backordered item or if you would prefer for us
to cancel the order.

2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and
destination of the items in the order. Payment for shipping will be collected
with the purchase.
This price will be the final price for shipping cost to the customer.

3. Returns
3.1 Return Due To Change Of Mind
Echo Jewels will not accept returns due to change of mind.Returns are only available when there is clear damage to the product and if it is notified within 1 day of the receipt along with proper proof of the damage caused.

Return shipping will be paid at the customers expense and will be required to arrange their own shipping.

Once returns are received and accepted, refunds will be processed to store
credit for a future purchase. We will notify you once this has been completed
through email. (Echo Jewels) will refund the value of the goods returned but will NOT refund
the value of any shipping paid.

34. Delivery Terms

4.1 Transit Time Domestically
In general, domestic shipments are in transit for 5 – 10 days depending upon the location.

4.2 Dispatch Time
Orders are usually dispatched within 2 business days of payment of order
Our warehouse operates on Monday – Friday during standard business hours, except
on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.

4.3 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched but not after.

4.4 Items Out Of Stock

If an item is out of stock, we will wait for the item to be available before
dispatching your order. Existing items in the order will be reserved while we
await this item.

4.5 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation.However we are not responsible for any delay once the order has been placed.

5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.

6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer
service with next steps.Refunds will only be accepted if the it is reported within 1 day of informing us with proper proof.

7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the
website

8. Cancellations
If you change your mind before you have received your order, we are not able to
accept cancellations at any time .

9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.Refunds will only be accepted if the it is reported within 1 day of informing us with proper proof.

9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an
investigation and deemed the parcel lost.Refunds will only be accepted if the it is reported within 1 day of informing us with proper proof.

10. Customer service
For all customer service enquiries, please email us at echojewelsx@gmail.com